Home DiseasesCovid-19 Corona crisis: what to do if I need an emergency doctor?

Corona crisis: what to do if I need an emergency doctor?

by Josephine Andrews
Published: Last Updated on 161 views

Even in the current pandemic, emergency doctors and rescue services are fully operational. However, there are a few rules you should follow in emergency situations.

When do I have to call the emergency number and when do I have to call the medical on-call service?

The emergency number 112 is reserved for emergencies. The general rule is: 112 should only be dialed if one or more people are in need and time is of the essence. This is the case, for example, with chest pain , severe shortness of breath or an accident.

The medical on-call service 116117 is your contact if you need medical advice but it is not an emergency. Also, if you have questions about the coronavirus and its symptoms, dial 116117. However, due to the high demand in the current situation, there may be waiting times.

You can find out what to do if you think you have been infected with the coronavirus in the article Coronavirus: What to do if you are (possibly) infected?

Can I dial the emergency number 112 despite the Corona crisis?

Yes! Emergency physicians explicitly point out that the clinics and emergency rooms are prepared for other emergencies despite the current coronavirus pandemic. Therefore: Do not hesitate and dial the emergency number 112 in an emergency.

Can I still go to the emergency room?

Similar to the emergency number 112, the emergency room is reserved for emergencies – even during the current Corona crisis. In many hospitals, people with respiratory problems are currently being separated from other patients as a precaution. This is to prevent the potential risk of infection with the corona virus in the emergency room.

In general, if possible, stay at home and only go to the emergency room in an emergency. If you have urgent questions, you can contact the on-call service and dial 116 117.

Do I have to point out corona symptoms (cough/fever/shortness of breath) when calling the emergency room?

If you have symptoms such as coughing , shortness of breath or fever, name them – regardless of the reason you need emergency medical help! In order for the emergency physicians to be able to classify the case correctly and provide the patient with the best possible care, they need to know about all the complaints of the person concerned.

If the person concerned has a coronavirus infection in addition to the medical emergency, the emergency physicians will take appropriate protective measures during treatment. The helpers can only protect themselves if you name all your symptoms.

Do I have to point out contact with people infected with coronavirus or stay in risk areas?

Yes. If you have had contact with a person infected with the coronavirus or have recently been in a risk area, tell the emergency services on the phone. The paramedics and emergency doctors can then take appropriate protective measures.

You can find an overview of the risk areas here .

Will I be treated if I have symptoms of coronavirus infection?

Yes. The emergency doctor and paramedics will treat every patient, even if they have symptoms of coronavirus infection. In this case, doctors will take safety measures not to infect themselves. If the patient’s state of health permits, they will be equipped with a mouth and nose protector.

I tested positive for Sars-CoV-2. So will I get help later?

no Due to the current corona pandemic, the emergency services are working to capacity. Therefore, there may be occasional delays. Despite this, all patients are treated equally. If it is a confirmed or suspected corona case, the rescue workers will only comply with special protective measures.

What information do I need to have ready for the emergency call?

When making an emergency call, have the following information ready:

  • Where did something happen?
  • What happened?
  • How many injured are there?
  • Who reports the emergency?
  • Wait for possible queries!

Answer all questions truthfully. Then follow the instructions and wait by the victim until the emergency doctor arrives.

You can find more information about first aid on our ” First Aid ” overview page.

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