Home First Aid Emergency numbers: All numbers and tips on how to behave

Emergency numbers: All numbers and tips on how to behave

by Josephine Andrews
Published: Last Updated on 205 views

In Germany there is a seamless network of rescue control centers and rescue stations. People who have had an accident or other people in life-threatening situations can count on qualified help immediately after the rescue service has been alerted. Read here when you should dial emergency numbers, which ones there are and what you have to consider when reporting an accident!

quick overview

  • When do you dial the emergency number? If you cannot assess the situation, there are doubts about your state of health or there is a risk of death.
  • Which emergency numbers? 112 for the fire and rescue services (Europe-wide), 110 for the police.
  • Correct accident report: Answer the questions from the control center (where, what, how many victims, which injuries); Wait for the operator to end the call.

When do you dial the emergency number?

Make an emergency call when you are in or witness an emergency situation. Early alerting is crucial, especially when

  • you cannot assess the situation .
  • you have doubts about the state of health of the person concerned.
  • danger to life exists.

An emergency is an absolutely exceptional situation. However, always make sure

  • to keep calm.
  • secure an accident site.
  • not to put yourself in danger.

In addition to road accidents with injuries, acute illnesses are also potentially life-threatening and are considered emergencies. Life-threatening conditions include:

  • unconsciousness
  • Shortness of breath to standstill
  • Cardiovascular problems up to and including arrest
  • Schock
  • heavy bleeding
  • sudden speech and language disorders and paralysis
  • very severe pain
  • burns
  • poisoning

For example, if you suspect a heart attack, call 911. If there are several people at the scene of the accident or with the victim, ask someone specifically: “Please call the emergency services now!”

Always call the emergency number 112 if life-saving measures are necessary.

What are the emergency numbers in Germany?

There are uniform nationwide emergency numbers for emergencies:

  • 112: Uniform nationwide emergency number for all emergency situations. Using this number, the emergency call is automatically routed to the local rescue coordination center.
  • 110: You reach the nearest police station, which forwards the emergency call to the emergency services.

The emergency number 112 communicates throughout Europe and can also be used via mobile phone in many countries outside Europe. No matter where you are, dial the emergency number 112 to call an ambulance or the fire brigade.

In the case of poisoning, there are special poison emergency numbers in addition to 112. You can read what they are and what you should know about them in our article ” Poison Control Call “.

Apart from that, there are two other phone numbers, which are not responsible for acute emergency situations. These are:

  • 116 117 : The medical on-call service helps in urgent but not life-threatening situations .
  • 0800 6 888 000 : You can reach the Federal Police under this number, which is responsible for matters relating to the railway police, among other things. In an emergency, however, the number 110 applies.

For the emergency services, many people remember the emergency number 19222 . Since the introduction of the integrated control centers, it is no longer an official emergency number. Today it is used to process non-life-threatening patient transports.

Toll free number, 24 hours a day

You can reach the emergency numbers 112 and 110 around the clock. You can dial them using a mobile phone, a public or private telephone or an emergency telephone without an area code.

The emergency call is free. You can also call the emergency number 112 using a prepaid mobile phone without credit. You can even reach 112 from a locked cell phone or one without a SIM card.

If you call with your mobile phone, your emergency call will always reach a rescue control center or a police station, but not always the closest one. Therefore, the exact location is particularly important.

What questions are asked during the emergency call?

In order for the emergency call center to be able to send the appropriate professional help, it needs some key data. That means you have to answer a few questions over the phone.

Don’t be afraid to call, however: the staff in the control centers have been trained and will ask you about the most important points step by step. Try to remain calm and answer the questions as precisely as possible.

You have to answer these W-questions in an emergency call:

  • where ? Be specific about the location of the event.
  • What? What happened? Briefly describe the emergency situation.
  • How many? How many victims are to be cared for?
  • Which? What kind of injuries or signs of illness do those affected have? Is there a life-threatening condition?
  • Who? Who reports the emergency?
  • Waiting! Wait for possible questions from the rescue control center!

Where are you?

Crucial information is where you are or where the emergency occurred. Be as specific as possible about the location:

  • Ort
  • Street
  • House number
  • floor

The more precise the information, the quicker the rescue service can find the scene of the accident. If you don’t know, ask passers-by or other people at the scene of the accident for help with the location.

Help with location information in case of car accidents

In the event of accidents or emergencies on state, state and federal roads, you can use the white station signs as a guide. They are on the right-hand side of the road about 200 to 500 meters apart. They show the road number, the section number and the number of kilometers (station). In some federal states, the station signs are also on the delineators.

Alternatively, you can indicate the yellow federal road numbers on the signposts. In conjunction with the nearest towns, the rescue service can locate the scene of the accident.

Apart from that, you can tell the emergency services your position by the highway number and the last junction. Indicate the direction of travel so that the emergency services choose the correct lane.

When calling from an emergency telephone, the control center is automatically informed of the location. You can often tell where the nearest emergency telephone is by the small black arrows on the delineators.

What happened?

Describe briefly but precisely what happened over the phone. Was there a car accident, a fire, a medical emergency? The employees of the rescue coordination center then decide which rescue team (fire brigade, emergency doctor, paramedic) is needed and arrange the appropriate help.

How many victims are to be cared for?

The rescue center will also ask how many people and/or animals are affected and need to be cared for. On this basis, the control center employees decide how many ambulances, firefighters or police officers are needed.

What type of injury is it?

What kind of injuries or signs of illness do those affected have? Is there a life-threatening condition? Describe the complaints of those affected on the telephone. The information is used to assess the dangerous situation and to provide the right help.

Is it a burn or a profusely bleeding open wound? Or is the affected person unconscious? Then follow the instructions of the control center. Some rescue coordination centers are set up in such a way that they accompany the caller through the emergency situation by telephone. They explain the first aid measures and guide the first aider.

Who reports the emergency?

The control center usually asks for your name and a telephone number where the emergency services can reach you if they have any questions.

At the end of the conversation , you wait for possible questions from the rescue coordination center. Do not hang up until the control center ends the call.

What to do in case of poisoning?

If poisoning is suspected , first dial the emergency number 112 . Then contact the poison control center .

In Germany, seven poison control centers are responsible for all cases of poisoning. The experts will ask you over the phone questions about the poisonous substance, the time of poisoning and the condition of the victim.

In the article “ Poison emergency call ” you will find the right phone number for your region and more information about the emergency call in the event of poisoning!

For children: Practice emergency numbers and calling

The German Life Saving Society (DLRG) recommends making an emergency call and practicing the emergency numbers with children.

The mnemonic 1 + 1 = 2 can be helpful for children to memorize the emergency number 112.

Also practice the W-questions (simplified). The most important questions are:

  • Where are you?
  • What happened?
  • Wait and don’t hang up

Children can practice the scenario with a toy phone and dial the emergency number 112. The parents slip into the role of the control center and ask the W-questions. Repeat this exercise until your child can safely make the emergency call – this can save lives in an emergency.

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